Privacy Policy

Last Updated: October 27, 2022

Integrated Behavioral Health d/b/a Uprise Health (“us”, “we”, or “our”) operates the website https://uprisehealth.com/ (the “Site”) and respects your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of Personal Information we, our subsidiaries, and affiliates (collectively “Uprise Health”) collect from and about you when you visit this Site or use one of our mobile applications (collectively “Sites”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. The term “Personal Information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal Information does not include information that is publicly available, de-identified, or aggregated.

Please review our Privacy Policy carefully to understand how we collect, use, protect, or otherwise handle your Personal Information in accordance with using the Site. By accessing or using this Site, you agree to this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Introduction

When you visit our Site, we collect several different types of Personal Information for various purposes. This policy applies to information we collect:

  • On this Site.
  • In an email, text, and other electronic messages between you and this Site.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means including on any other website operated by Uprise Health or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Site.

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our Site, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online.
  • Providing you with the services and information you request, view, and engage with.
  • Fulfilling our obligations under contracts with our customers, including insurance providers, governmental agencies, and employers.
  • Managing our relationship with you.
  • Customizing your experience on the Site, including managing and recording your preferences.
  • Marketing, product development, and research purposes.
  • Reviewing and developing reports regarding usage, activity, and statistics, including to conduct analysis to enhance or improve our content, products, and services.
  • Acting at your direction and with your consent.
  • Providing you with access to particular tools and services and enabling certain functions and tools on the Site.
  • Managing your account.
  • Responding to your inquiries and requests and sending you administrative and other communications.
  • For other purposes disclosed at the time you provide your information or otherwise with your consent.
  • Protect against fraud, suspicious, or illegal activities.

We may collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
  • From third parties, for example, your employer and our customers.

Information You Provide to Us

The information we collect on or through our Site may include:

  • Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site or requesting further services. We may also ask you for information when you report a problem with our Site.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (see Behavior Tracking).

The information we collect automatically may be only statistical data and may not include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Site according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Site.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
    • Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as allaboutcookies.org.
  • Web Beacons. Pages of our Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources, or you provide to us.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any personal information:

  • To present our Site and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or services we offer or provide though it.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Uprise Health’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Uprise Health about our Site users is among the assets transferred.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Uprise Health, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Widgets. We may allow social media companies (e.g., Facebook) to put “widgets” on our Site. These third-party tools may also be used to track you across websites. For example, so long as you are logged in to Facebook, every time you land on a webpage that has a Facebook widget, Facebook will know you’re on that webpage. Uprise Health does not control the privacy practices of these third parties.
  • Web Beacons. Web beacons are small pieces of data that are embedded in images on a website. Web beacons may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its Privacy Policy.
  • Log Files. Log files are pieces of information that let us know how users are accessing the Site. For example, each time you visit our Site, we may create a log file that tells us that someone visited the page. We use log files to create aggregate reports of Site activities, which means we take that information and add it together to report on all Site activity.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Do Not Track

Because there is not yet a consensus on how companies should respond to web browser-based do-not track (“DNT”) mechanisms, our system will not recognize or respond to Do Not Track requests or headers at this time.

Retention of Data

Uprise Health will retain your Personal Information only for a minimum of 12 months for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We may aggregate your Personal Information. We may also de-identify your Personal Information so that it is no longer linkable to you. We may use/share any of your de-identified Personal Information at our sole discretion. We commit to you that we shall maintain this data in its de-identified form.

Security Of Data

We are committed to the protection of your Personal Information and have implemented reasonable physical, technical, and administrative safeguards to help prevent the unauthorized access to, use of, and disclosure of, your Personal Information. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Children Under the Age of 13

The Children’s Online Privacy Protection Act of 1998 and its rules (collectively “COPPA”) require us to inform parents and legal guardians (as referred to in this section, “parents”) about our practices for collecting, using, and disclosing personal information from children under the age of 13 (“children”). It also requires us to obtain verifiable consent from a child’s parent for certain collection, use, and disclosure of the child’s personal information.

At the direction of a mental health professional, group health plan, or a parent, children can access our Site. We will ask for parental consent during the enrollment process. In the consent, we will explain the information we are collecting, how we plan to use it, and how the parent can provide consent.

This section notifies parents of:

  • The types of information we may collect from children.
  • How we use the information we collect.
  • Our practices for disclosing that information.
  • Our practices for notifying and obtaining parents’ consent when we collect personal information from children, including how a parent may revoke consent.
  • All operators that collect or maintain information from children through this Site.

This section only applies to children under the age of 13 and supplements the other provisions of our Privacy Policy. Only the other provisions of this Privacy Policy apply to teens and adults.

Terms that are defined in this Privacy Policy have the same meanings as used in this section.

Information We Collect from Children

Children can access many parts of the Site and its content and use many of its features without providing us with personal information. However, some content and features are available only to registered users of the Site. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the Site.

Information We Collect and Track

We will share and disclose Personal Information collected from children in limited circumstances only:

  • with our service providers, if necessary for them to perform a business, professional, or technology support function for us;
  • if required or permitted by law, such as in response to a court order or subpoena, or to protect our rights and the rights of others; and
  • as otherwise permitted by the parent, such as to the mental health professional or other individual designated by the parent or child (with the parent’s approval).

We use technology to automatically collect information from our users, including children, when they access and navigate through the Site and use certain of its features. The information we collect through these technologies may include:

  • One or more persistent identifiers that can be used to recognize a user over time and across different websites and online services.
  • Information that identifies a device’s location (geolocation information).

We also may combine non-personal information we collect through these technologies with personal information about you or your child that we collect online.

For information about our automatic information collection practices, including how you can opt out of certain information collection, see the Automatic Information Collection and Tracking and Choices About How We Use and Disclose Your Information sections of this Privacy Policy.

How We Use Your Child’s Information

We use the personal information we collect from your child to:

  • Register him/her/them with the Site to provide services in accordance with the parent’s Employee Assistance Program or group health plan; and

We may use the information we collect automatically through technology (See Automatic Information Collection and Tracking) and other non-personal information we collect to improve our Site and to deliver a better and more personalized experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about the child’s preferences, allowing us to customize the content according to individual needs.
  • Speed up Site searches.

Our Practices for Disclosing Children’s Information

We do not share, sell, rent, or transfer children’s personal information other than as described in this section.

We may disclose aggregated information about many of our uses, and information that does not identify any individual or device. In addition, we may disclose children’s personal information:

  • To third parties we use to support the internal operations of our Site and who are bound by contractual or other obligations to use the information only for such purpose and to keep the information confidential.
  • If we are required to do so by law or legal process, such as to comply with a court order or subpoena or to respond to any government or regulatory request.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Uprise Health, our customers or others, including to:
    • Protect the safety of a child;
    • Protect the safety and security of the Site; or
    • Enable us to take precautions against liability.
  • To law enforcement agencies or for an investigation related to public safety.

If Uprise Health is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Uprise Health’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding or event, we may transfer the personal information we have collected or maintain to the buyer or other successor.

Accessing and Correcting Your Child’s Personal Information

At any time, you may review the child’s personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using the child’s information.

You can review, change, or delete your child’s personal information by:

  • Logging into yours or your child’s account and visiting the account profile page.
  • Sending us an email at Compliance@UpriseHealth.com.To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.

Site Operators That Collect or Maintain Information from Children

No other third-party operators may collect or maintain personal information from children through the Site.

Parental Choice and Controls

At any time, a parent may stop their child’s use of the Site, and upon the child’s nonuse of the Site no further collection or use of the child’s personal information will occur.

Parents can contact us at Compliance@UpriseHealth.com to request access to or to change their child’s personal information. Please include the child’s username and the parent’s email address and telephone number. To protect children’s privacy and security, we will take reasonable steps to help verify a parent’s identity before granting access to any personal information.

Parents are responsible for providing supervision of their children’s use of the Site. Parents assume full responsibility for ensuring that all information supplied on or behalf of the child is kept secure and is and remains accurate.

Sharing Personal Information

We may share your Personal Information to provide the Service and fulfill our contracts with you, as described in the Information We Collect About You and How We Collect It section of this Privacy Policy.

We have entered into agreements with these service providers to use your Personal Information only for the purposes described in this Privacy Policy, and we commit to you that we will follow all relevant privacy laws when collecting and disclosing your Personal Information. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights. We also may share Personal Information in connection with or during negotiations of any reorganization, acquisition, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock.

Behavior Tracking

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. We use Google Analytics to provide these advertisements to you.

Google Analytics

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of Google Analytics by visiting this website: https://www.google.com/settings/ad/anonymous
  • For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opt-Out Preference Signals and Global Privacy Controls

An opt-out preference signal grants you the ability to use a browser addon that will automatically communicate your privacy preferences to us once it is installed. We will honor consumer requests through the Global Privacy Control opt-out preference signal. To learn more about Global Privacy Controls, please click here.

Email Communications

The CAN-SPAM Act gives recipients of commercial email the right to have emails stopped from being sent to them. You may unsubscribe from our marketing communications by clicking the “unsubscribe” link found in every commercial email we send, or (if you have an account with us) by sending a request to unsubscribe to Marketing@UpriseHealth.com.  If you opt-out of receiving our marketing email communications, we may still send you email messages related to your account or specific transactions with us. Unsubscribing yourself from our marketing emails will not affect our service to you.

Emails that we and our marketing service providers send may include tracking tools that provide us with information related to whether you’ve opened an email or clicked on a link contained in an email.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. To learn more about California residents’ privacy rights, visit our Privacy Notice for California Residents. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our mobile application that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to Compliance@UpriseHealth.com or write us at: Uprise Health, 2 Park Plaza, Suite 1200, Irvine, CA 92614.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Data portability.
  • Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please email Compliance@UpriseHealth.com.To appeal a decision regarding a consumer rights request send a written request to: Uprise Health, Attn: Compliance, 2 Park Plaza, Suite 1200, Irvine, CA 92614.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: Compliance@UpriseHealth.com.

Changes To This Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Site home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Site home page or as a pop-up message in our mobile application. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us

By Toll-Free Telephone number: (800) 395-1616

By Mail: 2 Park Plaza, Suite 1200, Irvine, CA 92614

For questions about this Site: Webmaster@UpriseHealth.com

For questions about our marketing practices: Marketing@UpriseHealth.com

For general information about our privacy practices: Compliance@UpriseHealth.com

For legal or regulatory requests: Legal@UpriseHealth.com